In article <cec2e36a59.dougjwebb@btinternet.com>,
Doug Webb <doug.j.webb@btinternet.com> wrote:
> In message <0483e26a59.dougjwebb@btinternet.com>
> Doug Webb <doug.j.webb@btinternet.com> wrote:

> > In message <93d6d16a59.chris@mytarbis.plus.com>
> > Chris Hughes <news13@noonehere.co.uk> wrote:

> >> Windows programs like Thunderbird, Outlook and say Windows Mail, combine
> >> the mail transport and email client functions into the one program.
> >> Whereas on RISCOS they are basically two programmes. Hermes/Popstar and
> >> your email client Messenger Pro/Pluto

> > You keep saying this Chris and you are right to a certain extent.

> > NetFetch/Hermes provide a POP/SMTP set of transports but not a IMAP/SMTP
> > set.

> I'm going to correct myself and add to the confusion as later versions of
> MesengerPro include Hermetic which allow a more limited capability to use
> Pop/SMTP without Netfetch/Hermes.

> In effect Netfetch/Hermes is a more capable setup for Pop/SMTP and of
> course you can use it with any email programs like MessengerPro/Pluto etc.

> As I said Dave may be best calling RComp and discussing his options after
> he has confirmed with 123-reg if it is pophost or pop versions of their
> email servers that are being withdrawn or both.

Not being able to buy Netfetch online (using Firefox and Win10) I phoned
RComp. They said it won't work with Pluto for imap. But supply Messenger
with it which will.

--
*Why is it that rain drops but snow falls?

Dave Plowman dave@davenoise.co.uk London SW
To e-mail, change noise into sound.

In article <3791746b59.DaveMeUK@BeagleBoard-xM>,
David Higton <dave@davehigton.me.uk> wrote:
> In message <596b555c9adave@davenoise.co.uk>
> "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> > BTW, if the pophost is being phased out, what would the new one be called?

> pop.123-reg.co.uk

> David

I've tried replacing pophost with that using my original 'name' before the
@. No joy. 123-reg have said the problem is fixed. But no information on
what I have to change (or not) my end. (For Thunderbird, as I accept
POPstar is not going to work. But if it doesn't work with Thunderbird, I'm
not holding my breath that it will work with Netfetch.

Spoke to yet another on their helpline, who's raised another ticket. The
video tutorials on their site bear no relation to what I see on my control
panel. So assume are for a totally different email package.

--
*Aim Low, Reach Your Goals, Avoid Disappointment *

Dave Plowman dave@davenoise.co.uk London SW
To e-mail, change noise into sound.

In message <596c685a57dave@davenoise.co.uk>
"Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> In article <cec2e36a59.dougjwebb@btinternet.com>,
> Doug Webb <doug.j.webb@btinternet.com> wrote:
>> In message <0483e26a59.dougjwebb@btinternet.com>
>> Doug Webb <doug.j.webb@btinternet.com> wrote:

>>> In message <93d6d16a59.chris@mytarbis.plus.com>
>>> Chris Hughes <news13@noonehere.co.uk> wrote:

>>>> Windows programs like Thunderbird, Outlook and say Windows Mail, combine
>>>> the mail transport and email client functions into the one program.
>>>> Whereas on RISCOS they are basically two programmes. Hermes/Popstar and
>>>> your email client Messenger Pro/Pluto

>>> You keep saying this Chris and you are right to a certain extent.

>>> NetFetch/Hermes provide a POP/SMTP set of transports but not a IMAP/SMTP
>>> set.

>> I'm going to correct myself and add to the confusion as later versions of
>> MesengerPro include Hermetic which allow a more limited capability to use
>> Pop/SMTP without Netfetch/Hermes.

>> In effect Netfetch/Hermes is a more capable setup for Pop/SMTP and of
>> course you can use it with any email programs like MessengerPro/Pluto etc.

>> As I said Dave may be best calling RComp and discussing his options after
>> he has confirmed with 123-reg if it is pophost or pop versions of their
>> email servers that are being withdrawn or both.

> Not being able to buy Netfetch online (using Firefox and Win10) I phoned
> RComp. They said it won't work with Pluto for imap. But supply Messenger
> with it which will.

Have you actually spoken to someone physically at 123-reg.co.uk to comfirm
what your new details should be. They as your host provider should be
guiding you to at least setup Thunderbird as they list it specificity on
their support website, you are paying them for support within your fees.

Otherwise it might be time to move to a better host provider who will
properly help you.

Once you have Thunderbird working, you then use the same info for the RISC
OS side.

From your other posting you do seem to be getting confused as to what
settings to use.

--
Chris Hughes

In message <596c68fabbdave@davenoise.co.uk>
"Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> In article <3791746b59.DaveMeUK@BeagleBoard-xM>,
> David Higton <dave@davehigton.me.uk> wrote:
>> In message <596b555c9adave@davenoise.co.uk>
>> "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

>>> BTW, if the pophost is being phased out, what would the new one be called?

>> pop.123-reg.co.uk

>> David

> I've tried replacing pophost with that using my original 'name' before the
> @. No joy. 123-reg have said the problem is fixed. But no information on
> what I have to change (or not) my end. (For Thunderbird, as I accept
> POPstar is not going to work. But if it doesn't work with Thunderbird, I'm
> not holding my breath that it will work with Netfetch.

Did they tell you to do that?

Have you followed the help link earlier in the thread from the 123 reg
support site re Thunderbird setup?

> Spoke to yet another on their helpline, who's raised another ticket. The
> video tutorials on their site bear no relation to what I see on my control
> panel. So assume are for a totally different email package.

To be honest they should be able to update your control panel for you.

--
Chris Hughes

In article <596c68fabbdave@davenoise.co.uk>,
Dave Plowman (News) <dave@davenoise.co.uk> wrote:
> In article <3791746b59.DaveMeUK@BeagleBoard-xM>,
> David Higton <dave@davehigton.me.uk> wrote:
> > In message <596b555c9adave@davenoise.co.uk>
> > "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> > > BTW, if the pophost is being phased out, what would the new one be called?

> > pop.123-reg.co.uk

> I've tried replacing pophost with that using my original 'name' before the
> @.

What exactly do you mean by that? All that goes into the hostname or
server name field is pop.123-reg.co.uk

I just tried telnetting to it over the default POP3 port 110 and it
gives a perfectly normal POP3 server response, properly responding to a
CAPA command:

telnet pop.123-reg.co.uk 110
Trying...
Connected to pop.123-reg.co.uk.
Escape character is '^]'.
+OK Mailcore Mail Server
CAPA
+OK
CAPA
TOP
UIDL
RESP-CODES
PIPELINING
AUTH-RESP-CODE
USER
SASL PLAIN
..
QUIT
+OK Logging out
Connection closed.

This should just work with Thunderbird and POPstar (the capability list
has USER, so USER / PASS login which POPstar uses should be available).

Regards,
Frank

In article <a712766c59.chris@mytarbis.plus.com>,
Chris Hughes <news13@noonehere.co.uk> wrote:
> In message <596c68fabbdave@davenoise.co.uk>
> "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> > In article <3791746b59.DaveMeUK@BeagleBoard-xM>,
> > David Higton <dave@davehigton.me.uk> wrote:
> >> In message <596b555c9adave@davenoise.co.uk>
> >> "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> >>> BTW, if the pophost is being phased out, what would the new one be called?

> >> pop.123-reg.co.uk

> >> David

> > I've tried replacing pophost with that using my original 'name' before the
> > @. No joy. 123-reg have said the problem is fixed. But no information on
> > what I have to change (or not) my end. (For Thunderbird, as I accept
> > POPstar is not going to work. But if it doesn't work with Thunderbird, I'm
> > not holding my breath that it will work with Netfetch.

> Did they tell you to do that?

> Have you followed the help link earlier in the thread from the 123 reg
> support site re Thunderbird setup?

> > Spoke to yet another on their helpline, who's raised another ticket. The
> > video tutorials on their site bear no relation to what I see on my control
> > panel. So assume are for a totally different email package.

> To be honest they should be able to update your control panel for you.

I've now spoken to 3 different people on their helpline. All have been
unable to see what the problem is and have escalated it to their 'pros'.
Who will get back to me - except they haven't. Over a week now.

So I raise a ticket myself by text on their contact page.

This is the reply I got:-

**********************

Thank you for contacting us.

The dave@ is an email forwarder, not a mailbox, so it’s expected for you
not to be able to access it.

Unfortunately, a forwarder cannot be a mailbox as well as they fulfill
different functions.

A forwarder is just like a signpost that redirects emails. It doesn't have
any login credentials, storage space, etc. and you cannot set it up into
an email client, that's why it can't be a mailbox as well.

This means that if you want to access it, you would first need to delete
the forwarder and then create the same email address as a mailbox instead.

When the mailbox is created, emails won't be forwarded anymore to your
@btinternet.com address but sent to the newly created mailbox so you will
be able to reply directly from it.

Kind Regards, Raluca 123 Reg

******************

Ok - so I attempt to do this and get:-

***************

"Error: You don't have enough Personal Email. Please buy a Personal Email
package and try again."

**************

I paid my year in advance subscription for the mail service I had (that
worked just fine) in June. Weeks later, they decide to make it stop
working.

--
*And don't start a sentence with a conjunction *

Dave Plowman dave@davenoise.co.uk London SW
To e-mail, change noise into sound.

In message <596d6b477fdave@davenoise.co.uk>
"Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

> In article <a712766c59.chris@mytarbis.plus.com>,
> Chris Hughes <news13@noonehere.co.uk> wrote:
>> In message <596c68fabbdave@davenoise.co.uk>
>> "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

>>> In article <3791746b59.DaveMeUK@BeagleBoard-xM>,
>>> David Higton <dave@davehigton.me.uk> wrote:
>>>> In message <596b555c9adave@davenoise.co.uk>
>>>> "Dave Plowman (News)" <dave@davenoise.co.uk> wrote:

>>>>> BTW, if the pophost is being phased out, what would the new one be called?

>>>> pop.123-reg.co.uk

>>>> David

>>> I've tried replacing pophost with that using my original 'name' before the
>>> @. No joy. 123-reg have said the problem is fixed. But no information on
>>> what I have to change (or not) my end. (For Thunderbird, as I accept
>>> POPstar is not going to work. But if it doesn't work with Thunderbird, I'm
>>> not holding my breath that it will work with Netfetch.

>> Did they tell you to do that?

>> Have you followed the help link earlier in the thread from the 123 reg
>> support site re Thunderbird setup?

>>> Spoke to yet another on their helpline, who's raised another ticket. The
>>> video tutorials on their site bear no relation to what I see on my control
>>> panel. So assume are for a totally different email package.

>> To be honest they should be able to update your control panel for you.

> I've now spoken to 3 different people on their helpline. All have been
> unable to see what the problem is and have escalated it to their 'pros'.
> Who will get back to me - except they haven't. Over a week now.

> So I raise a ticket myself by text on their contact page.

> This is the reply I got:-

> **********************

> Thank you for contacting us.

> The dave@ is an email forwarder, not a mailbox, so it's expected for you
> not to be able to access it.

> Unfortunately, a forwarder cannot be a mailbox as well as they fulfill
> different functions.

> A forwarder is just like a signpost that redirects emails. It doesn't have
> any login credentials, storage space, etc. and you cannot set it up into
> an email client, that's why it can't be a mailbox as well.

> This means that if you want to access it, you would first need to delete
> the forwarder and then create the same email address as a mailbox instead.

> When the mailbox is created, emails won't be forwarded anymore to your
> @btinternet.com address but sent to the newly created mailbox so you will
> be able to reply directly from it.

> Kind Regards, Raluca 123 Reg

> ******************

> Ok - so I attempt to do this and get:-

> ***************

> "Error: You don't have enough Personal Email. Please buy a Personal Email
> package and try again."

> **************

> I paid my year in advance subscription for the mail service I had (that
> worked just fine) in June. Weeks later, they decide to make it stop
> working.

You will only have paid for a 'parking' address by the sound of it plus a
domain, i.e. one that forwards dave@davenoise.co.uk, to your I assume ISP
email server (BT internet I think you said).

I do the same,but mine are send and received via PlusNet.

--
Chris Hughes

Chris Hughes <news13@noonehere.co.uk> wrote:
> You will only have paid for a 'parking' address by the sound of it plus a
> domain, i.e. one that forwards dave@davenoise.co.uk, to your I assume ISP
> email server (BT internet I think you said).

123-reg offer that by default on their domain registration:

Free email forwarding
Look professional, credible and unique with free email forwarding. All mail
to anyone@yourdomain.co.uk can be sent to any other email address, so you
look professional without needing another email service.
https://www.123-reg.co.uk/domain-names/

but to get a mailbox you'd need to take out their email hosting package in
addition:
https://www.123-reg.co.uk/email-hosting/

Of course that's their current offer - it may be Dave is on some legacy
package that offers something different.

Theo

In article <Oeh*n+tuy@news.chiark.greenend.org.uk>,
Theo <theom+news@chiark.greenend.org.uk> wrote:
> Chris Hughes <news13@noonehere.co.uk> wrote:
> > You will only have paid for a 'parking' address by the sound of it plus a
> > domain, i.e. one that forwards dave@davenoise.co.uk, to your I assume ISP
> > email server (BT internet I think you said).

> 123-reg offer that by default on their domain registration:

> Free email forwarding
> Look professional, credible and unique with free email forwarding. All mail
> to anyone@yourdomain.co.uk can be sent to any other email address, so you
> look professional without needing another email service.
> https://www.123-reg.co.uk/domain-names/

> but to get a mailbox you'd need to take out their email hosting package in
> addition:
> https://www.123-reg.co.uk/email-hosting/

> Of course that's their current offer - it may be Dave is on some legacy
> package that offers something different.

It was set up some 20 years ago, and never needed to touch it - until now.

Since I'm getting nowhere with their help facilities, I purchased their
'starter' at 99p a month for the first year. On entering my @davesound
address, it said you already have that as a mailbox. But took my money
anyway.

And if I look at their setup videos, they show choices that simply don't
appear on my links from my control panel. And I've tried using Edge as
well as my standard Firefox.

My 'manage your email' page is missing the 'more' button that the videos
all show. The only choice I have is delete or manage forwarder settings.

--
*If only you'd use your powers for good instead of evil.

Dave Plowman dave@davenoise.co.uk London SW
To e-mail, change noise into sound.

"Dave Plowman (News)" <dave@davenoise.co.uk> wrote:
> It was set up some 20 years ago, and never needed to touch it - until now.
>
> Since I'm getting nowhere with their help facilities, I purchased their
> 'starter' at 99p a month for the first year. On entering my @davesound
> address, it said you already have that as a mailbox. But took my money
> anyway.

It sounds like you're on some legacy package which is a different
configuration, and something has got in a twist between the back and
frontends, but the support people don't understand.

Up to you how much you want to persevere, but at this point can I recommend
Mythic Beasts:
https://www.mythic-beasts.com/hosting
The tech support is real humans who are very good.

The deal is £14.40pa for forwarding, £24pa for 2GB storage on their system,
unlimited domains/mailboxes/email addresses.

I haven't used it from RISC OS but I assume it should all work for POP, IMAP
and SMTP. Setup instructions:
https://www.mythic-beasts.com/support/hosting/mail/client

To move your domain as well you'd probably need to pay them for an extension
for another year.

Theo
(a happy customer for ~20 years)

Got this message from support yesterday.

*************

Hi there,

We apologize for the delay in getting back to you on this matter.

The popbox **@ is still active in your Control Panel.

To ensure that there is no disruption with your email, we advise that you
manually migrate from Popbox to a new 123 Reg Mailbox, which provides
better spam and anti-virus protection.

For detailed information on how to manually migrate, please see our Popbox
migration FAQ:
https://www.123-reg.co.uk/support/uncategorised/123-reg-popbox-migration-guide

Kind regards, Corina

************

Now this is exactly what I did over a week ago using the migrate button
which then disappeared. Although the new page didn't show any of the
choices in the instructions.

But it now showed the old page, complete with migrate button again. And
followed the instructions again. This time, it came up with the correct
mail box page, complete with choices. So set everything up and it worked
as it should. At long last.

Except today. A test message sent to my real address set to forward to the
123-reg one no longer worked.

Back to the control panel and set the forward up again. Which is now
working.

Talk about gremlins.

--
*He who dies with the most toys is, nonetheless, dead.

Dave Plowman dave@davenoise.co.uk London SW
To e-mail, change noise into sound.